Terms of service
Terms of Service
Last updated: 20 August 2026
Welcome to Framiza. These Terms of Service explain the terms that apply when you visit our website or purchase products from us.
By using our website or placing an order, you agree to these terms.
1. About Framiza
Framiza provides wall art, framed artwork and home decor products through our online store.
Our customer service email is:
2. Products
We make every effort to ensure that product descriptions, images, colours, dimensions and other information displayed on our website are accurate.
However, colours may appear slightly different depending on your device or screen settings.
Product dimensions and specifications are provided on the relevant product page. Please review these details before placing an order.
3. Orders
When you place an order through our website, you are making an offer to purchase the selected products.
After placing your order, you will receive an order confirmation by email. This confirms that we have received your order but does not necessarily mean that the order has been accepted.
We reserve the right to cancel an order where there is a genuine reason, such as:
- The product is unavailable
- There is an obvious pricing or listing error
- We are unable to fulfil the order
- We reasonably suspect fraudulent or unauthorised activity
If we cancel an order after payment has been taken, you will receive a full refund.
4. Prices and Payment
All prices displayed on our website are shown in GBP (£) unless otherwise stated.
We reserve the right to change prices at any time. A price change will not affect an order that has already been accepted.
Payment must be successfully completed before an order is dispatched.
Available payment methods are displayed during checkout.
5. Delivery
We aim to dispatch orders within the timeframe stated on the relevant product page or during checkout.
Delivery times are estimates and may occasionally be affected by circumstances outside our reasonable control, including courier delays, adverse weather or other unforeseen events.
Once your order has been dispatched, you may receive tracking information where available.
6. Returns and Refunds
Our Return & Refund Policy explains your rights and the process for returning products.
Nothing in these Terms of Service affects your statutory rights under UK consumer law.
For questions about a return or refund, contact:
7. Faulty, Damaged or Incorrect Products
If you receive an item that is faulty, damaged, defective, not as described, or incorrect, please contact us as soon as possible at:
Please include your order number and photographs where appropriate so that we can investigate the issue and provide an appropriate remedy.
Your statutory consumer rights are not affected.
8. Intellectual Property
All content on the Framiza website, including photographs, product images, graphics, logos, text, designs and other materials, belongs to Framiza or is used with appropriate permission.
You may not copy, reproduce, distribute, modify or commercially use our website content without our prior written permission, except where permitted by law.
9. Website Use
You agree not to use our website:
- For unlawful purposes
- To commit fraud or attempt fraudulent activity
- To interfere with the operation or security of the website
- To introduce malicious software or harmful code
- To obtain unauthorised access to our systems or information
We reserve the right to restrict or suspend access where reasonably necessary to protect our website, customers or business.
10. Third-Party Services
Our website may use third-party services, including payment providers, delivery companies, analytics services and other technology providers.
These services may have their own terms and privacy policies.
We are not responsible for the content, policies or availability of third-party websites or services that we do not control.
11. Website Information
We aim to keep the information on our website accurate and up to date.
However, we do not guarantee that every piece of information will always be complete, accurate or error-free.
We may update, change or remove website content, products or features from time to time.
12. Limitation of Liability
Nothing in these Terms limits or excludes any liability that cannot legally be limited or excluded under UK law, including your statutory consumer rights.
To the extent permitted by law, Framiza will not be responsible for losses that are not reasonably foreseeable or that arise from circumstances outside our reasonable control.
13. Events Outside Our Control
We will not be responsible for delays or failures caused by circumstances beyond our reasonable control, including natural disasters, severe weather, strikes, transport disruption, technical failures, government restrictions or other unforeseen events.
We will take reasonable steps to minimise the impact of such events where possible.
14. Changes to These Terms
We may update these Terms of Service from time to time.
Any updated version will be posted on this page with a revised "Last updated" date.
The terms applicable to your order will be those in effect when you place your order.
15. Governing Law
These Terms of Service are governed by the laws of England and Wales, unless applicable consumer law provides otherwise.
Any disputes will be handled in accordance with applicable UK law and the jurisdiction available to consumers under that law.
16. Contact Us
If you have any questions about these Terms of Service, please contact:
Framiza
Email: framiza.com@gmail.com
We are happy to help with any questions regarding our products, orders or services.