Return & Refund Policy

Last updated: 20 August 2026

At Framiza, we want you to be happy with your purchase. If you change your mind or there is a problem with your order, we are here to help.

1. Returns & Your Right to Cancel

If you purchase from Framiza online, you have the right to cancel your order within 14 days of receiving your item, without needing to provide a reason.

After notifying us that you wish to cancel, you must return the item within 14 days.

To start a return, please contact us at framiza.com@gmail.com with:

• Your order number
• Your name
• The item you wish to return
• The reason for your return, if you wish to provide one

We will provide you with the appropriate return instructions.

2. Condition of Returned Items

Items should be returned in their original condition and packaged securely to help prevent damage during transit.

You may handle the item as reasonably necessary to inspect it, in the same way you would be able to inspect an item in a shop.

If an item has been used or handled beyond what is reasonably necessary to inspect it, and this has reduced its value, we may be entitled to make a deduction from the refund where permitted by law.

3. Return Shipping

For a change-of-mind return, the customer is responsible for the reasonable cost of returning the item unless we have agreed otherwise.

If the item is faulty, damaged, not as described, or otherwise does not meet your legal rights, please contact us before returning it so that we can arrange the appropriate solution.

4. Refunds

Once we receive your returned item, we will process your refund without undue delay and within 14 days in accordance with applicable UK consumer law.

Refunds will normally be made using the original payment method.

Where you cancel your entire order under your statutory cancellation rights, we will refund the cost of standard delivery. If you selected a more expensive delivery option, we are only required to refund the cost of standard delivery.

5. Damaged Items

Please inspect your order when it arrives.

If your item arrives damaged, contact us as soon as possible at framiza.com@gmail.com and provide:

• Your order number
• Clear photographs of the damaged item
• Photographs of the packaging, where applicable

We will assess the issue and arrange an appropriate remedy.

6. Faulty or Incorrect Items

If your item is faulty, defective, not as described, or the wrong item was supplied, please contact us at framiza.com@gmail.com.

Your statutory rights under UK consumer law are not affected by this policy. Depending on the circumstances, you may be entitled to a repair, replacement, price reduction or refund.

7. Non-Returnable Items

Certain products may be excluded from the statutory right to cancel where permitted by law, including items that are made to your specifications or clearly personalised.

If a product is personalised or made specifically to your requirements, the product page will make this clear before you place your order.

This does not affect your legal rights if the item is faulty, damaged or not as described.

8. Exchanges

We do not routinely offer exchanges. If you would like a different item, you may return your original purchase where eligible and place a new order.

If your item is faulty or incorrect, please contact us and we will arrange an appropriate remedy.

9. Return Address

Returns should only be sent to the return address provided by Framiza.

Please do not send a return to the address shown on your delivery packaging unless we have specifically instructed you to do so.

10. Your Statutory Rights

Nothing in this policy affects your statutory rights as a consumer under UK law.

Where an item is faulty, not as described or does not meet the requirements of applicable consumer law, you retain all rights and remedies available to you.

If you have any questions regarding a return or refund, please contact:

Email: framiza.com@gmail.com

Framiza

We aim to make every return as straightforward as possible.